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T. Scott Gross |
| Author: Positively Outrageous Service |
T. Scott Gross is the internationally recognized expert on customer service, specifically POSITIVELY OUTRAGEOUS SERVICE! An informative and energetic speaker, T. Scott Gross delivers his message with humor and real-life examples. Gross is a performance strategist who helps leaders and individuals get the most out of themselves and others. Scott’s latest venture is an on-line training resource designed to serve a diverse range of customers. He authored eight books including the management classic, Positively Outrageous Service!.
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